Brands on Shopee Mall and Shopee Premium will now have more tools to personalize the customer experience
Singapore, 1 July 2021 – In conjunction with the 7.7 Great Shopee Sale, Shopee, the leading e-commerce platform in Southeast Asia and Taiwan, officially launches the Shopee Mall Brand Memberships program to help brands capture more growth online. It is a new customer management and retention tool that will enable brands on Shopee Mall to build deeper connections with potential and existing customers, converting them into valuable lifetime customers. The tool has been rolled out across seven markets: Singapore, Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines.
As more people shop online, e-commerce platforms are increasingly becoming a key channel for brand-building in the entire customer journey. Over the years, Shopee Mall has grown steadily to become the region’s leading online mall featuring over 25,000 international and local brands across the region. More shoppers are also turning to Shopee Mall to shop for their favorite brands, with the daily average searches for brand names doubling in the past year.
Ian Ho, Regional Managing Director of Shopee, said, “With consumers now spending a larger part of their shopping journey online, we want to empower brands with more ways to capture their customers at every touchpoint. Hence, we are proud to launch this program that will not only support our brand partners in achieving more sustainable growth by driving conversion and higher spending, but also deliver greater value to shoppers. We have already seen how brand members tend to spend twice as much per order compared to non-members, demonstrating the effectiveness of this tool in building greater brand affinity in the long-term.”
Improving customer management and retention
The Shopee Mall Brand Memberships is designed to give brands more control in cultivating their customer relationships on Shopee, similar to the way they oversee their own loyalty programs. This in turn helps to drive more conversion and repeat purchases for brands online.
For instance, brands can customize their own membership programe for shoppers, including the welcome gift, number of membership tiers and brand loyalty points awarded to members for every purchase. Members can accumulate and redeem these loyalty points for exclusive benefits such as upsized vouchers and gifts with purchases. Shopee Mall Brand Memberships vouchers can also be stacked with other Shopee vouchers, thus unlocking even more savings, helping to promote further sales for brands.
In addition to customer retention, Shopee Mall Brand Memberships also provides brands with an effective way to identify and manage different customer segments through understanding of their profile, purchasing habits and preferences. With deeper insights, brands can create more personalized experiences over time and run more effective retargeting campaigns in future.
In future, Shopee will be progressively rolling out a pipeline of new features to enhance the membership program. This includes creating a more seamless shopping experience through omnichannel integration, where brands can integrate their offline and online CRM systems and loyalty programs with Shopee Mall Brand Memberships.
Brands see positive outcomes
Leading food company, Danone, took part in the Shopee Mall Brand Memberships soft launch earlier this year for three of their Specialized Nutrition brands in Indonesia, Thailand, and Malaysia, and saw an average increase of 15% in repeat buyers since launching in April.
Deborah Chong, Head of ECommerce, Danone Specialized Nutrition Global, said, “We were really pleased with the performance in terms of new buyer sign-ups and order uplifts. Aligned with our One Planet One Health vision, our focus has been to contribute to the health of the planet and people by inspiring healthier food choices. Reaching more consumers enables us to educate and encourage them to choose healthier products. This is a wonderful initiative by Shopee as it gives us the ability to better understand new and existing customers on the platform, which will help us build stronger relationships with them in the long run. We look forward to partnering with Shopee on more initiatives to enhance the consumer journey from end to end.”
Global beauty leader, L’Oréal Luxe, who launched their niche beauty brand IT Cosmetics on Shopee Premium last month, also saw encouraging response with their Shopee Mall Brand Membership.
Michelle Chew, South Asia Pacific-Middle East-North Africa Zone, Brand General Manager, said, “It was wonderful to kick off our IT Cosmetics “Beautiful with It, Beautiful Without it”' launch campaign to empower and inspire customers to be the best version of themselves. Customer engagement is a key essence of Luxury beauty, so we're also very excited to offer the IT Cosmetics LOVE IT REWARDS loyalty program to all Shopee users. At L’Oréal, we always believe in the power of having a robust customer relationship management program, and are glad that Shopee has offered this wonderful feature for brands to pamper our customers with loyalty privileges. It enables us to center our online business upon building relationships that go beyond transactions."
Grand launch at 7.7 Great Shopee Sale
The Shopee Mall Brand Memberships Grand Launch campaign will officially start on 1 July, and brands can leverage on the increased traffic and media buzz throughout 7.7, the biggest mid-year sale, to maximize sign-ups. Over 200 brands on Shopee Mall and Shopee Premium across popular categories will be participating in the Grand Launch, with many more brands joining the program down the line. They will offer attractive launch perks such as new registration bonus points, upsized vouchers and exclusive welcome gifts. To increase visibility and awareness, the Brand Memberships program can be easily accessed by each user under the ‘Shopee Memberships’ tab.
